BookFool’s 100% Return Guarantee

It’s been a busy selling season here at BookFool.com. We strive to get all orders out the door in one business day or less, which means we’re usually shipping on Saturdays (and some Sundays) just to keep up with the demand. Students need their books and they need them fast!

(cc) Flickr user Plutor

A month ago, we took a hard look at our return policy and made a major change. In the past, anyone could make a return and receive a portion of their purchase price (often 100%) depending on the age of the order and whether we made a mistake or they did.

Well, this was confusing. Some even found it annoying.

We kept putting ourselves in the unfortunate position of having to ascertain who was at fault before every return, which seriously complicated our customer service efforts and more than doubled our load of emails. Of course we would always defer to customers who said that BookFool was at fault, but it still required more emails than it should have to resolve the situation.

So we simplified everything. Meet the Foolish Guarantee:

Within 30 days of purchase, if you return your book in the same condition as when we shipped it, we will refund 100% percent of your purchase price and reimburse you $3.99 for return shipping, for any reason! We only ask that you contact us for a Return Authorization before shipping anything back to us.

100% return guarantee + free return shipping. We want you to buy with confidence! What do you think?

WANTED: Marketing/Communication Intern for Spring-Summer 2010

If you’re ready to make a serious contribution to a worthy cause—rehabilitating the textbook industry—BookFool.com is offering real resume-building experience in Marketing, PR, and Event Planning.

BookFool.com is an independent, rapidly growing East Nashville textbook seller. Though not a large company, we do have a big impact, and there is still time to write yourself into the BookFool story in a profound way.

WHO WE NEED

We’re looking for a detail-oriented intern who can work independently and communicate professionally. This includes writing, which you will be doing a lot of.

Your official title will be Marketing Intern with a direct report to our Minister of Communication (Marketing Director), but like everyone at BookFool, you will wear many hats. Responsibilities include:

  • Writing and distributing press releases.
  • Helping establish and maintain our presence in social media.
  • Researching and writing critical marketing reports.
  • Making phone calls on behalf of the Fool.
  • Compiling media lists and building media relations.
  • Setting up new business relationships with schools and professors.
  • Finding new ways to grow the Fool’s media reach.
  • Much more…

Past marketing interns have created and curated a haiku contest for the Tomato Art Fest, painted a 15-foot mural of one of our favorite poems, written numerous blog posts, built media contact lists, and more.

APPLY

This internship pays $7.25/hr. You must have occasional transportation to our East Nashville location, though some of your work can be done from home. Please send resume with references and a writing sample to this email address.

We Have the Best Customers

Businesses are made up of individuals. Obvious, right? But how often do we forget this?

(cc) Flickr user Archie McPhee Seattle

When we complain about unfair treatment, we start off mean and super-aggressive, shaking our fist and raising our voice, as if that’s the only way to get our way. And then when we get what we want, we never go back to say thanks, even if it was our own mistake that caused the problem.

We forget that it’s a real person we’re complaining to on the other end of the line.

The textbook industry has notoriously bad customer service, which is something we’re trying to change. But considering how poorly our customers have been treated by other sellers, I’m always surprised by how generous and good-humored they are to us.

Just last week, Jenise and Ashley came by to pick up a book and brought cupcakes for the whole crew so we could help them celebrate their birthdays. Happy to oblige!

Last night, I received the following email from Aundrea:

I just wanted you to know that I have been using your service for quite some time and I am VERY pleased. This semester I bought all my books using the BookFool.com service and it saved me around $500!!! I also love the buy back service that comes around to my school. When I used it two semesters ago, I was able to buy my books for the next semester with the money BookFool.com gave me for my books! Again Thank you so much for your service!!!

Last week, we received this message from Alexandria:

I love bookfool.com! You’ve been to my school to buy back books. And I love it. And I’ve ordered my books through you guys for this semester. I’ve saved about $150 so far because of bookfool.com. Continue with your greatness! Thanks!

Needless to say, receiving compliments out of the blue really makes our day. Apropos of nothing, these customers (and many more) have taken a few minutes out of their day to send us a virtual cupcake. We forward them around the office, print them out, and then work extra hard to be worthy of such praise.

Question of the Day: Who should you send a virtual cupcake to today? I guarantee you will make their day.

(cc) Flickr user Bev (Sugarbloom Cupcakes)

Scenes from Buyback Fall 2009

And now, a few of our favorite scenes from this year’s many Buybacks.

The Freed Hardeman Fool Crew @ Bessos

The Freed Hardeman Fool Crew @ Besso's

Buying for Ouachita Baptist and Henderson State at Dinos Main Street Cafe

Buying for Ouachita Baptist and Henderson State at Dino's Main Street Cafe

Buying at the excellent Underground Coffeehouse in Searcy, AR. FUN FACT: Two of the full-time Fools attended Harding Univ. in Searcy.

Buying at the excellent Underground Coffeehouse in Searcy, AR. FUN FACT: Two of the full-time Fools attended Harding Univ. in Searcy.

Buying at Something Brewing in Conway, Arkansas

Buying at Something Brewing in Conway, Arkansas

Getting Foolish with the water bottles at Hendrix.

Getting Foolish with the water bottles at Hendrix.

Books at Dinos Main Street Cafe

Books at Dino's Main Street Cafe

Foolin it up at NACC, Rainsville, AL

Foolin' it up at NACC, Rainsville, AL

Making it rain in Searcy!

Making it rain in Searcy!!

Buying at Freed Hardeman. FUN FACT: The parents of one of our full-time Fools went to FHU.

Buying at Freed Hardeman. FUN FACT: One of our Fool's parents went to FHU.

And finally, a short video from our visit to Calhoun Community College in Tanner, AL:

Welcome, Belmont Vision Readers

This week’s Belmont Vision features yours truly spouting off about textbooks. It’s a great article that lays out the problems with the industry and what we’re doing to address them.

When Erin contacted us to discuss our side of the story, I put some thoughts on paper about how we do what we do. It’s a little long, but it may be a view into BookFool that you haven’t seen before. First, her questions. Then, my PR-ey responses.

1) How does BookFool work?

BookFool’s model is unique in that we cut out the wholesalers and middlemen altogether. We set up shop inside local small businesses and buy our books directly from students, selling them on the national used market at the beginning of the next semester. This means that we don’t care if the book is being used at your campus again. If it’s still used anywhere in the world, we can probably buy it from you.

At Vanderbilt last year, we had a student bring us 100 old, out-of-date textbooks to price. The bookstore would not buy them and the local wholesaler had offered him $76 and three free burritos. His jaw hit the floor when we told him we could offer him over $400 for all of them. Alas, we couldn’t give him any free burritos, but I don’t think he minded!

2) How do you determine the asking price? Generally, what are your mark ups?

Because we do not have to satisfy a gauntlet of middlemen, we can pay very close to a book’s current value on the national market. Many students find that once they factor in the cost and hassle of selling online (including 15% marketplace commissions and multiple trips to the Post Office), they can actually get a better deal from BookFool than if they sold it online themselves. And they get it in Cash!

When it’s time to buy your books, our site, BookFool.com, will show you the cheapest used copies at all the major used marketplaces. If we can’t give you the best deal on a used book, we want to empower you find the best price yourself.

3. What sets you apart from a traditional campus bookstore? Why might you be the better option?

Your campus bookstore is only concerned with buying books for your campus. If they don’t need a book next semester, they will either refuse to buy it or will offer you an insultingly low “wholesale price” and pass the book along to a wholesaler.

At BookFool, we buy for ourselves and sell on the national used market, not to some middleman who takes a cut. We partner with local small businesses to host our buybacks, which means these local shops get increased foot traffic, students get a better deal on their books, and the local economy gets a much-needed cash infusion. It’s a win-win-win!

4. In your mission statement you talk about how being recent students affects the way you do business. Can you elaborate on that?

As students ourselves, we felt how powerless we were in the face of the mega-conglomerates who run campus bookstores. Because many campus bookstores had no competition until the online used market matured, their buyback attitude was often “take it or leave it…NEXT IN LINE!” BookFool is using technology to put power back in the hands of the students.

For students, just having BookFool as an option causes your campus bookstore to reevaluate their prices. We also never pressure students to sell if they’re not comfortable with a price. Students are always free to compare prices online, at the bookstore, and elsewhere, and we welcome them back if they decide we can offer them the best deal.

5. How have you marketed to students?

Word of mouth is our best friend. We use Social Media and traditional advertising methods to alert students to our coming and then let them take it from there. Once the word is out, it’s all about giving students a great deal.

6. In general, what effect do you see the price of textbooks having on students and the textbook industry?

Textbooks are expensive, no doubt about it. Many publishers look to digital textbooks as their savior, but we have yet to see a digital solution that actually costs less and put students’ needs first.

Having options is at the heart of our Capitalist economy. As long as students need books, BookFool will work to empower students with options. This means engaging with professors, student government associations, and students themselves to find solutions that respect everyone’s needs.

7. When will you be back by Cosmic Connections again this December?

Cosmic Connections is an amazing place to hold a buyback. Katherine and her staff have welcomed us there for years, and we plan to maintain this partnership for many years to come. This semester’s buyback at Cosmic Connections happens on Dec. 9-12 and 14-17, from 8am to 6pm. After buyback season, we’re always buying online at http://bookfool.com/sell

Thank you for including us in the discussion, Erin.

The Spot Restaurant in Cleveland TN

Our buyback location in Cleveland, Tennessee is The Spot Restaurant, home of incredible burgers, homemade shakes and frostys, chili, hot dogs, coffee, and more!

I had the burger, which was hot off the grill and hit the … well … spot. I haven’t had a shake yet, but I hear they’re good enough to make you want to move to Cleveland so you can have ‘em every day.

The Spot buyback serves students from Lee University, Cleveland State Community College, and other area campuses. See the details on our LOCATIONS page.

Here are a few pics from my visit. If you haven’t been to The Spot, what are you waiting for?! They also now serve breakfast.

I stitched this together myself! Can you tell? :)

I stitched this together myself! Can you tell? :)

Buying a few books

Buying a few books

Come by for a second opinion on your used textbooks!

Come by for a second opinion on your used textbooks!

The Spot crew, from their website: spotrestaurant.com

The Spot crew, from their website: spotrestaurant.com

The Fool’s Guide to Dormology

Introduction to Dormology

By: David, Intern to the Stars

Welcome to Dormology 101 with the Fool. In this series of posts, you will learn everything you need to know about dormology. But first things first: What in the wide world of academics is dormology?? Think of it this way:

  • Biology: The science of life or living matter in all its forms and phenomena.
  • Psychology: The science of the mind or of mental states and processes.
  • Sociology: The science or study of the origin, development, organization, and functioning of human society.
  • Dormology: The science or study of origin, development, organization, and functioning dorm life in all its forms and phenomena.
  • NOTE: Biology and Dormology overlap in that they both deal with lots of spiders.
Recipient of the 2008 Dormologist of the Year Medal (cc) Flickr user besighyawn

Recipient of the 2008 "Dormologist of the Year" Medal (cc) Flickr user besighyawn

So there you have it. Through this blog-tacular series, readers will receive a top-of-the-line education in the basics of dormology. Upon graduation, some of you may even move on to become professional dormologists (see: Residence Director, or RD), and will look back fondly on your inaugural education you received from the Fool.

Now, I know what you may be thinking: Why should I believe that this PhD-less guy is an expert in dormology? What am I doing learning dormology from some quack with no credentials whatsoever? Please, let me set your mind at ease.

First of all, I am a college student, and there are no better credentials in the world of dormology. Not only this, but being your standard college student, I literally know everything (or at least think I do, and I’m sure that counts for something). Aside from being a college student, it is also important for you to know that I have a vision: to inform, to educate, to mold. Not only will this course in dormology make an expert of you, but–with dedication on your part–you will be molded into the perfect “dorm-user.”

So now that you’ve had your introduction, let me give you a preview of what is to come:

  • Chapter 1: The history of the dorm, including its monastic roots.
  • Chapter 2: A close look at what it takes to be a roommate.
  • Chapter 3: Real-life case studies regarding crazy roommates.
  • Chapter 4: Hilarious dorm pranks which, of course, we would never advocate.
  • Chapter 5: An in-depth discussion of the dorm bathroom.
  • Chapter 6: Some great recipes that have helped dorm-users to survive with only a microwave and a mini-fridge.
  • Chapter 7: Dorm décor ideas that will help you turn your prison-cell of a room into a cozy den of man- or womanliness.

Stay tuned, get pumped, you are about to be educated.

Standard 90s dorm room. (cc) Flickr user OctopusHat

Standard 90s dorm room. (cc) Flickr user OctopusHat

Students: Know Your Textbook Rights!

(cc) Flickr user dchrisoh

(cc) Flickr user roberthuffstutter

When it comes to selling your textbooks, you have rights. Even when your bookstore has a monopoly in your town, this Bill of Buyback Rights holds true. Print it off and take it with you!

The Bill of Buyback Rights

You have the right to fair treatment.
Your school exists to serve YOU, the student. If they are not treating you fairly at buyback time, they have failed in their main objective.

You have the right to use your books for exams…
…and not have to worry about selling them before the bookstore hits their quota and drops their prices. Campus bookstores say to sell early to get the best prices, but your school (of all places) should care for your academic needs by holding the high prices until after your exams. Don’t be pressured to sell a book you need to study.

You have the right to something better than wholesale prices.
When your campus bookstore hits their quota for the year (which usually happens on the first day of buyback), they drop to “wholesale prices,” which are insultingly low. You don’t have to take it!

You have the right to a second opinion.
This is why BookFool exists and fights against monopolies for you.

You have the right to shop around.
Any bookstore that refuses to let you compare prices does not have your best interests at heart.

You have the right to think about an offer before accepting it.
If someone tries to pressure you to sell quickly, tell them to back off. You have a right to think about it.

You have the right to walk away.
You can do anything with a book you own. You can throw it away, give it away, sell it online, whatever! And you never have to accept an offer that you don’t like.

Don’t get pushed around by textbook monopolies any more. Stand up for your rights!

(cc) Flickr user BL1961

(cc) Flickr user BL1961

Manager Training Fall 2009

We want to say a big Foolish thanks to our managers who made it out for manager training this Saturday. You are now prepared to free students from the monopolies that pay them so little for their books!

Here are a few shots from the day:

The night before, everything ready for your arrival.

The night before, everything ready for your arrival.

The big screen.

The big screen.

Some of us had to attend live via Satellite.

Some of us had to attend live via Satellite.

Trying to get the hang of these signs.

Trying to get the hang of these signs.

The view from the stairs.

The view from the stairs.

And finally, a short clip from the day:

Next Page »


Lamplight Media